At Active Digital, we’re always striving to offer the best, most up-to-date solutions to our customers. That’s why we’re excited to share some significant updates and new features coming soon for our Phoneline+ landline replacement solution and our all new VoIP service IPECS that we can offer alongside our existing Horizon VoIP solution.
Phoneline+ originally started as a simple landline replacement for micro businesses and residential customers. However, with a host of new and innovative features being added, its scope has broadened significantly, now catering to Small and Medium-Sized Enterprises (SMEs). These features will help businesses streamline communication and improve customer interaction, all while keeping costs manageable.
Hunt Groups: Distribute calls efficiently across multiple phone lines.
WhatsApp Integration: Connect with customers through one of the world’s most popular messaging platforms.
Ability to Add Notes to Calls: Keep track of important information and conversations.
E-SIM Dialing: Make and receive calls over a mobile network without the need for additional apps. Turn your e-SIM into a handset on a VoIP service.
There isn’t an official release date for these features as of yet but Stay tuned for more updates!
IPECS: A Game-Changer for Schools / Hotels and businesses of all sizes
What sets IPECS apart is its comprehensive feature set, seamless integration options, and support for existing handsets and compatibility with most modern Hardware, making it a more cost-effective and commercially competitive option for businesses.
AI Integration: The upcoming AI assistant will handle tasks such as answering incoming calls, booking property viewings, recording school absences, and more. Although there’s no exact timeline, we can expect this feature soon.
Lite License: A reduced-cost license with fewer features, ideal for users in hotel rooms, classrooms, or other environments where full functionality is not required.
CRM Integration: Native integration for various CRM systems, with the ability to create custom integrations via APIs.
Hardware Support: Native support for intercom systems and modern solutions like Wi-Fi DECT systems.
One area where IPECS shines is in its use in schools, with native integration for Arbor, the most popular CRM in education. Its features and flexibility make it a perfect fit for the sector.
We’ll be able to start offering IPECS, training our team, and delivering the solution to our customers in no time so stay tuned!
Webex Provisioning: Faster Provisioning and More Intuitive Call Flows
Another exciting update comes with Webex Provisioning, a service that uses Cisco’s system to create call flows and provision services more efficiently. This solution allows businesses to speed up the setup process and simplify management.
Faster Provisioning: Streamline the provisioning process and get your business phone system up and running quicker.
User-Friendly Interface: A more intuitive, easy-to-use UI that allows you to make changes with ease.
AI Assistant: Leverage the AI assistant to help with call flow setup, ensuring the system works exactly how you need it.
What’s Next?
At Active Digital, we’re always looking for ways to bring cutting-edge solutions to our customers. The new updates to Phoneline+, the power of IPECS, and the upcoming Webex provisioning service will allow us to continue offering flexible, efficient, and cost-effective communication solutions for businesses of all sizes.
If you’re interested in learning more about these solutions or signing up for the beta programs, feel free to get in touch. We’ll keep you updated on the latest features and how they can benefit your business.
Stay tuned for more exciting developments from Active Digital as we continue to bring you the best in VoIP technology and business communication solutions!
Read more about VoIP phone solutions here
Ofcom have more information about the switch off and you can read their article here
