Managing a crisis like Covid-19
Many of us know the pros and cons of working from home. Especially those who have young children or even possibly older children who had been undergoing the stresses of exams. Through these unprecedented times, telecommunication companies, such as ourselves, Active Digital, is considered an essential service provider. We take a huge amount of pride in knowing that our job is to ensure our customers the vital communication services for their business. Over the last month, we have been working hard to cope with the soaring demand of customer needs. We have been busy helping customers adapt to working from home. From broadband lines to mobile devices and Wi-Fi units – we are delivering it all. So, what have we learnt so far through these unusual times?
Outages happen but explaining this is key. You will have received bulletins from us when the networks have had an outage but we had never seen anything like the challenges of COVID-19.
More than ever, managing data demand for our customers is huge. Maintaining the same customer service levels is something that we are passionate about, even with the majority of the team working from home we are able to access day-to-day work, files and documentation. Meaning there are no gaps in service for our customers.
Read the full article under the News and Events section of our website.
New iPhone SE – its here!
At the beginning of the year it was uncertain if Apple would release a new phone in 2020. However they have surprised us with not one, but two.
The iPhone SE became available on the 24th April.
So what does this device bring?
– Available in black, red or white
– 64GB, 128GB or 256GB
– 4.7″ screen
– A13 bionic chip
– Splash, water and dust resistant (maximum depth of 1 meter up to 30 minutes)
– 12MB wide rear camera with digital zoom up to 5x and a 7MB front camera
– 4K Video recording
– Touch ID
– Apple Pay
All this and it’s a much more budget friendly device starting from £419!
So if you’re due to upgrade, this really is a fantastic contender.
How to clean your iPhone
Subscribe to our Youtube channel to see all of our videos.
Our most recent video demonstrates how to clean your iPhone without an antibacterial wipe.
You will find some useful ‘How to’ guides along with some of customer case studies.
My Active Digital App
Available to download on the App Store today!
Our very own bespoke customer app is now available exclusively to our customers.
My Active Digital is designed for you to keep up-to-date with everything that is happening with Active Digital and for you to contact the team. Including access to the calendar where all events are listed.
If you have a query or request you can quickly and easily send an instant private message to your Account Manager or the support team.
Exclusive offers and tickets are first posted to My Active Digital – giving you the opportunity to snap up tickets to events and giveaways held at the O2, Twickenham and even our golf days.
We will also add links and information about the newest handset releases and accessories on the market. Including our hints and tips videos for iPhone hacks and much, much more.
We can’t wait to see you on there!
Company Update
Richard Groves will be sending a company update out to all of our customers in the coming weeks. Please keep an eye out for this to arrive in your inboxes very soon.
